Customer Support | Concur Travel & Expense Management

Employee Travel & Reimbursement

For general inquiries and assistance with expense reports and management.

Technical Support

For assistance with browser support, tool access and mobile apps

World Travel

For assistance with booking travel, itinerary changes and complex arrangements

Corporate Risk Management

For assistance with location services or travel risks.

Corporate Card Services

For assistance with administering the Duke Corporate Card

Employee Travel & Reimbursement

For general questions regarding expense reports and management, contact Employee Travel & Reimbursement between the hours of 9:00 a.m. and 4:00 p.m., Monday-Friday. In-person Customer Service hours are Tuesday and Thursday 9:00 a.m. - 4:00 p.m.

Office: (919) 668-3877
Fax: (919) 684-4989
E-mail: EmployeeTravel@duke.edu

Physical Address	Mailing Address
705 Broad Street Suite 001 Durham, NC 27705	Box Number 104144 Durham, NC 27708

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World Travel

For assistance with travel and booking a trip, including group travel, international or complex travel arrangement or help changing an itinerary contact World Travel between the hours of 8:00AM and 6:00PM Monday - Friday.

Domestic or International: (800) 251-9047 (After hours Emergency Assistance)
Direct: (865) 777-1600 (Collect Calls Accepted)
E-mail: online@worldtrav.com

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Technical Support

For assistance with accessing the tool, downloading mobile apps or browser issues contact:

Duke OIT (University)

Office: (919) 684-2200
Fax: (999) 555-3434

Physical Address	Mailing Address
334 Blackwell St. Washington Building, Ste. 800 Durham, NC 27701	Box Number 104144 Durham, NC 27708

DHTS (Health System)

Office: (919) 684-2243
Service Now Portal

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Duke University Corporate Card Program

For assistance with administering the Duke Corporate Card, responsibilities, applicable purchases, insurance and security tips, click the following link, please contact Corporate Card Services.

Office: (919) 681-0648
Fax: (919) 681-9062
E-mail: CorporateCard@duke.edu

Physical Address	Mailing Address
324 Blackwell St. Washington Building, Ste. 1000 Durham, NC 27701	Box Number 104139 Durham, NC 27708

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Corporate Risk

For assistance and questions regarding types of corporate insurance, vehicle use and insurance, travel risk managment, outside service agreements, certificate of insurance, and other university related risk management concerns contact Corporate Risk Management between the hours of 8:00 a.m. and 5:00 p.m., Monday-Friday.

Office: (919) 684-6226
Fax: (919) 684-6988
E-mail: corprisk@duke.edu

Physical Address	Mailing Address
324 Blackwell St. Washington Building, Ste. 1000 Durham, NC 27701	Box Number 104143 Durham, NC 27708

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