Booking Travel

Travel can be booked by travelers and/or travel arrangers in three different ways:

All employees are placed in a default travel class, per Duke policy. More information on Duke's Travel Policy  


Orange Line

Concur's online tool for booking travel supports all major airlines, including Southwest; hotels and car rentals. It allows users to compare pricing and book all travel needs concurrently as well as leverage e-receipting functionality for expense management.  Itineraries booked in Concur are automatically linked to Tripit Pro.  Itineraries booked outside of Concur can still be linked to Tripit Pro by emailing it to with the travelers email address in the subject line.

Not all  travel can be booked through Concur.  You may book directly with travel vendors or with World Travel for the following types of travel:

  • Personal travel (Work directly with World Travel for spouse/companion travel)
  • Travel for Duke employees that are not the cardholder/group travel
  • Duke guests

E-Receipt Partners

Concur partners with many travel vendors to provide receipts electronically, eliminating the need to collect paper receipts for many transactions. Corporate Card charges and airline itineraries automatically match with travel dates within expense reports.  The list below are the major travel vendors used frequently by Duke travelers:


  • United
  • Delta
  • American
  • British Air

Car Rental:

  • Hertz

  • Avis

  • Budget
  • Enterprise
  • National
  • Alamo


  • IHG (Holiday Inn, Crowne Plaza, Staybridge Suites)
  • Hilton (Double Tree, Homewood Suites, Hampton Inn)
  • Hyatt
  • La Quinta
  • Marriott/Starwood (Residence Inn, Fairfield Inn & Suites, Sheraton)
  • Radisson

Full list of E-Receipt Hotels


  • ParkWhiz
  • SpotHero
  • SkyParkSecure (UK)

Ride Sharing:

  • Uber
  • Lyft

Mobile Apps

Concur Mobile App

Concur App

Concur Mobile is available on any Apple or Android device. Concur Mobile offers the following functionality to make your travel experience easier to manage:

  • Travel booking
  • Management of flight, hotel and car rental itineraries
  • Capture and track mileage
  • Create and submit expense reports
  • Creation of expense reports from photos of receipts
  • Categorizes and maps expenses based on receipt images

Tripit Pro

Tripit App

Tripit Pro is available to Duke employees at no additional cost when you download the free Tripit app from your App Store. You will get Tripit Pro features automatically as a Duke Concur user.  For more information on how to use the tool go to Tripit from Concur Support. Tripit Pro offers:

  • Check-in Reminder - notifies you 24 hours prior to your flight
  • Point Tracker - keeps track of your rewards programs
  • Inner Circle - sends travel plans to a select group of your choice
  • International Travel Tools - provides country specific travel information
  • Flight Status - provides real time alerts
  • Security Wait Times
  • Interactive maps - provides searchable airport maps
  • Baggage Claim Info - sends baggage claim location

World Travel

Orange Line

World Travel offers a complete range of business travel related services including flight, hotel and car rental reservations. They are available 24 hours a day, seven days a week at 1-800-251-9047 for urgent needs outside of normal business hours.

There is also a dedicated Duke World Travel Full Service Team at 1-877-778-7936 and

Todd Scott -
Tammi Bledsoe -
Mark Weinstein -
Christine Fierro -
Marissa Acevedo -
Pamela Lord -

Service Fees

For a complete list of World Travel Fees, see Procurement Services Travel Agency Partners.